Privacy Policy

Effective Date: September 15, 2026

Last Updated: September 15, 2026

This Privacy Policy explains how SMMRK collects, uses, stores, and protects your information when you visit our website, create an account, place an order, make a payment, or contact our support team.

By using SMMRK and accessing our services, you acknowledge and agree to the data practices outlined in this Privacy Policy. We are committed to handling your information responsibly and taking reasonable steps to protect your privacy.

1. Who Operates SMMRK

SMMRK is an individually owned business operating under a trade license issued in Bangladesh.

Business Name: SMMRK

Trade License Number: 000184/2026-2027

Country of Registration: Bangladesh

Bangladesh Support Office

Hajipara , Thakurgaon sadar , Thakurgaon.

Vietnam Office

102 Tran Hung Dao Street, An Hai Tay Ward, Son Tra District, Da Nang, 500000, Vietnam.

SMMRK is responsible for deciding how personal information collected through the website is used and protected.

2. Scope of This Policy

This Privacy Policy applies to information collected and processed through the following SMMRK services and features:

• The SMMRK website
• User accounts and dashboards
• Order placement and service forms
• Payment and account balance funding processes
• Account verification and security procedures
• Customer support conversations and communications
• Google or other supported social login services
• Website analytics, cookies, and advertising technologies

Please note that third-party websites, social media platforms, payment providers, and other external services may have their own privacy policies and terms. SMMRK is not responsible for the privacy practices of these third-party services, and we recommend reviewing their policies before using them.

3. Information We Collect

The type of information we collect depends on how you use SMMRK and the services you access.

Account and Login Information

When you create an SMMRK account, we may collect the following information:

• Username
• Email address
• Account password

Your SMMRK password is used only to authenticate and secure your SMMRK account. It is separate from the passwords you use for your social media accounts.

For your security, never use or share your Facebook, Instagram, TikTok, YouTube, or other social media passwords when creating or using an SMMRK account.

Google and Social Login Information

When you choose to sign in or create an account using Google or another supported social login provider, the provider may share limited information with SMMRK to help create or access your account.

Depending on the provider and the permissions you approve, the information may include:

• Unique account or user ID
• Username or display name
• Email address
• Basic profile information

SMMRK does not receive or store the password associated with your Google or social login account.

The information shared with SMMRK is determined by the login provider and the permissions you grant during the authorization process. Please review the provider’s authorization screen carefully before continuing.

Account and Identity Verification

SMMRK may request account or identity verification when necessary to help:

• Protect your account and personal information
• Confirm account ownership
• Verify payment ownership
• Detect and investigate suspected fraudulent activity
• Review refunds or payment-related disputes
• Prevent unauthorized access to your account

SMMRK only requests information that is reasonably necessary for the specific verification process. Verification information is used for security and account-related purposes and is not used for advertising or unrelated marketing activities.

Order Information

When placing an order, users submit information such as:

• Public profile URL
• Username
• Post, page, video, or channel link
• Custom comments when required by a service
• Order quantity
• Service ID
• Order ID and status

Users must only submit public information they are authorised to use.

SMMRK does not ask users to submit a social media password or two-factor authentication code to place a standard order.

Payment Information

Payments on SMMRK are processed through the payment method or payment gateway selected by the user.

Available payment methods may include:

Visa, Mastercard, American Express, UnionPay, bKash, Nagad, Rocket, Upay, OK Wallet, Tap, Islamic Wallet, CellFin, MTB, Citytouch, Dmoney, MCash, DBL Nexus, and MeghnaPay.

Depending on the selected payment method, SMMRK may receive limited transaction information, such as:

1. Transaction ID
2. Payment amount
3. Payment status
4. Payment date and time
5. Payer number or payment reference
6. Selected payment method

SMMRK does not store complete card numbers, CVV codes, bank account passwords, mobile banking PINs, or one-time payment codes.

Users enter sensitive payment credentials directly through the selected payment provider or gateway. The payment provider is responsible for processing and protecting this information in accordance with its own privacy, security, and service terms.

SMMRK only receives the transaction information necessary to confirm and manage payments, deposits, refunds, an

Support Information

When you contact SMMRK through WhatsApp, Facebook, email, or another official support channel, we may collect the information you choose to provide during the conversation.

This information may include:

• username
• Order ID
• Service ID
• Transaction ID
• Screenshots or other supporting files
• Description of the issue or request
• Contact information associated with your support account

This information is used to understand your request, provide customer support, troubleshoot issues, and manage order- or payment-related concerns.

For your security, never send social media passwords, payment PINs, CVV codes, bank passwords, or two-factor authentication (2FA) codes to SMMRK support staff.

Technical and Usage Information

When you visit or use SMMRK, certain technical and usage information may be collected automatically through our website, hosting systems, security tools, and analytics services.

This information may include:

• IP address
• Browser type and version
• Device type and operating system
• Pages or sections visited
• Date and time of access
• Referring website or source
• Cookie or device identifiers
• General information about how you interact with the website

This information helps SMMRK maintain website security, detect unusual or potentially harmful activity, monitor website performance, understand how users interact with our services, and improve the overall user experience.

4.How We Use Information

SMMRK uses the information we collect for purposes related to operating, securing, and improving our services. This may include:

• Creating and managing user accounts
• Authenticating and securing account access
• Processing and managing orders
• Confirming payments and updating account balances
• Providing order history, status, and related information
• Responding to customer support requests
• Processing refunds and reviewing payment disputes
• Detecting and preventing fraud, abuse, and unauthorized activity
• Protecting the website, services, and user accounts
• Monitoring and analysing website performance
• Improving website features, functionality, and user experience
• Measuring the performance of advertising and promotional activities
• Complying with applicable legal and regulatory requirements

SMMRK does not use your information for purposes unrelated to operating, securing, or improving our services unless you provide consent or such processing is permitted or required by applicable law.

5. Order Data and Service Delivery

To process and deliver orders, SMMRK may collect order-related information such as public URLs, usernames, post or content links, comments, quantities, and service identifiers.

Under SMMRK’s current service delivery process, this order information is not shared with external upstream service providers for fulfilment.

If SMMRK introduces an external fulfilment provider or changes the way order information is processed or shared, this Privacy Policy will be updated before the new data-sharing process becomes part of our regular service delivery.

6. Cookies and Tracking Technologies

SMMEXO uses cookies and similar technologies for website operation, analytics and advertising measurement.

Essential Cookies

Essential cookies support functions such as:

• Account login
• Session security
• Website navigation
• Balance and order management
• User preferences

Disabling essential cookies could prevent parts of the website from working correctly.

Google Analytics

SMMRK may use Google Analytics to better understand how visitors use and interact with our website.

Google Analytics may provide information such as:

• Website visits and traffic
• Pages viewed
• Device and browser information
• General location information
• User interactions and engagement

SMMRK uses this information to monitor website performance, understand user behaviour, identify areas for improvement, and enhance the overall usability of our website.

Google processes analytics information in accordance with its own privacy policies and terms.

Google Search Console

SMMRK may use Google Search Console to monitor and understand how our website appears and performs in Google Search.

The information available through Search Console may include:

• Search queries
• Search impressions
• Search clicks
• Page and search performance
• Website indexing information
• General search visibility data

This information is primarily provided in an aggregated form. SMMRK does not receive the personal identity of individual users who search for or visit the website through Google Search Console.

Meta Pixel

Meta Pixel measures website interactions and advertising performance.

Meta could connect website interaction information with a Facebook or Instagram account according to the user’s Meta settings and Meta’s own privacy policy.

Controlling Cookies

Users can manage or control cookies through their browser settings and, where available, the cookie consent options provided on the SMMRK website.

Where applicable law requires consent, SMMRK will request permission before activating non-essential cookies used for analytics, advertising, or similar purposes.

You may choose to block or disable optional cookies at any time. Doing so should not prevent access to the basic information and essential functions of the SMMRK website. However, some website preferences, features, or functionality may not work as intended when optional cookies are disabled.

7. When Information Is Shared

SMMRK limits data sharing to situations required for website operation, payments, analytics, security or legal compliance.

Payment Providers

SMMRK uses third-party payment providers to process payments. The payment provider handles your sensitive payment details and shares only the necessary transaction information with SMMRK.

Each payment provider has its own privacy and data-retention policies. Please check the provider’s privacy policy to learn how your payment information is handled and protected.

Login Providers

Google or another enabled social login provider processes authentication and sends the account information authorised by the user.

Analytics and Advertising Providers

Google and Meta process website usage information through Google Analytics, Google Search Console and Meta Pixel.

Their handling of information is governed by their respective privacy policies and user settings.

Legal and Safety Requirements

Information could be disclosed when reasonably required to:

1. Follow a valid legal order
2. Respond to an authorised government request
3. Investigate fraud or unauthorised payments
4. Protect users, SMMEXO or the public
5. Establish or defend a legal claim

Business Changes

If SMMRK is sold, transferred, reorganized, or merged with another business, some user and business information may be transferred as part of that change.

If a new company takes over SMMRK, it will be responsible for protecting personal information according to applicable laws and the privacy commitments in place at the time of the transfer.

8. We Do Not Sell Personal Information

SMMRK does not sell or rent your personal information to third parties for their own marketing purposes.

We also do not sell, trade, or share your contact information or order history with unrelated organizations for their independent use.

SMMRK may use analytics and tracking tools, such as Meta Pixel, to understand website activity, measure advertising performance, and improve our services. Details about these tools are explained in the Cookies and Tracking Technologies section of this Privacy Policy.

9. International Data Processing

SMMRK operates from Bangladesh and may work with service providers located in other countries.

Some providers, such as Google, Meta, social login services, analytics services, and payment providers, may process your information outside Bangladesh. These countries may have different data protection and privacy laws.

Where required, SMMRK takes reasonable steps to work with providers that use appropriate security and privacy measures to protect user information.

10. How Long We Keep Information

SMMRk keeps information only for as long as it is reasonably required for the purpose for which it was collected.

Payment Records

Operational payment information received by SMMRK is normally retained for up to 30 days.

A payment record could be kept longer when required to resolve a refund, fraud investigation, chargeback, accounting requirement or legal obligation.

Payment providers maintain their own transaction records according to their policies and legal requirements.

Account Information

Account information is kept while the account remains active and for a reasonable period after account closure when required for security, dispute prevention or legal compliance.

Order and Support Records

Order and support records are kept while required to provide the service, investigate issues, maintain account history and resolve disputes.

Information that is no longer needed is deleted, anonymised or securely restricted, subject to technical and legal requirements.

Analytics Information

Google and Meta control the retention of information processed through their systems. Their retention settings and privacy policies apply to that information.

11.Data Security

SMMRK uses reasonable technical and administrative security measures to help protect user information from unauthorized access, misuse, changes, or disclosure.

Access to user and operational information is limited to authorized people who need it for purposes such as account management, payment verification, security, or customer support.

We does not store complete card numbers, CVV codes, banking passwords, or mobile wallet PINs.

While we take reasonable steps to protect your information, no website or online transmission can be guaranteed to be completely secure. Users should keep their SMMRK account password strong and unique and contact our support team if they notice any suspicious or unauthorized activity.

12. User Privacy Rights

Depending on applicable law, SMMRK users may have the right to request:

• Access to the personal information linked to their account
• Correction of incorrect or outdated information
• Deletion of information that is no longer needed
• Restriction of certain uses of their information
• Withdrawal of consent where applicable
• Information about how their personal information is used
• Closure or deletion of their SMMRK account
• Review of a privacy-related concern

For security purposes, SMMRK may ask you to provide reasonable information to verify your identity before processing a privacy request. This helps protect your account and personal information from unauthorized access or deletion.

Some information may need to be kept for a certain period when required for payment disputes, fraud prevention, accounting, security, or legal obligations.

To submit a privacy request or raise a privacy concern, please contact SMMRK through the contact details provided at the end of this Privacy Policy.

13. Children Under 13

SMMRK does not provide services to children under 13 years of age.

Our website is not designed for or directed toward children under 13, and SMMRK does not knowingly create accounts for or collect personal information from children in this age group.

If we become aware that information has been collected from a child under 13, we will take appropriate steps to review and delete or restrict the information as required by applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to SMMRK, please contact our support team so we can take appropriate action.

14. Social Media Account Security

Standard SMMRK orders work with public URLs, usernames, and content links.

SMMEXO does not require:

• Facebook passwords
• Instagram passwords
• TikTok passwords
• YouTube passwords
• Other social media passwords
• Two-factor authentication codes

Users should never provide these credentials through an order form, support message or payment page.

15. Third Party Websites and Platforms

SMMRK may contain links to third-party websites, payment providers, social media platforms, and other external services, such as Google, Meta, WhatsApp, and Facebook.

SMMRK does not control the privacy policies, security practices, or content of these third-party services.

Before providing personal information to any third-party website or platform, users should review its privacy policy and terms to understand how their information may be collected, used, and protected.

16. Data Breach Response

If SMMRK identifies a personal data breach, it will investigate the incident, limit further exposure and take reasonable corrective action.

Affected users and the relevant authority will be notified when notification is required under applicable law.

17. Changes to This Privacy Policy

SMMRK will update this Privacy Policy when its services, data practices, providers or legal obligations change.

The updated version will be published on this page with a revised Last Updated date.

Material changes affecting how personal information is used will be communicated through the website, account dashboard, or another appropriate channel.

18. Applicable Law

This Privacy Policy is interpreted according to the applicable laws of Bangladesh, including applicable personal data protection requirements.

This section does not exclude mandatory privacy rights provided by another applicable jurisdiction.

19. Contact SMMEXO

Questions, privacy requests, and account deletion requests should be sent through an official SMMRK contact channel.

Email:[infosmmexo@gmail.com](mailto:infosmmexo@gmail.com)

Telegram: Telegram channel

Facebook: Official SMMRK Facebook page linked

Bangladesh Support Office

Hajipara , Thakurgaon sadar , Thakurgaon.

Vietnam

102 Tran Hung Dao Street, An Hai Tay Ward, Son Tra District, Da Nang, 500000, Vietnam