Terms and Conditions

Last Updated: September 17, 2026

These Terms and Conditions explain the rules for using SMMRK, including user accounts, balance deposits, social media marketing services, API access, reseller services, custom-content services, and customer support.

By creating an account, adding funds, placing an order, or using SMMRK in any way, you confirm that you have read, understood, and agreed to these Terms and Conditions.

If you do not agree with these Terms, please do not use SMMRK.

1. About SMMRK

SMMRK is an individually owned business operating under a trade license issued in Bangladesh.

Business Name: SMMRK
Business Type: Individual Business
Trade License Number: 000184/2026-2027
Country of Registration: Bangladesh

Bangladesh Support Office

Hajipara,Thakurgaon Sadar, Thakurgaon.

Vietnam Office

102 Tran Hung Dao Street, An Hai Tay Ward, Son Tra District, Da Nang, 500000, Vietnam

2. Acceptance of These Terms

These Terms form an agreement between you and SMMRK.

The following documents are also part of this agreement:

• SMMRK Privacy Policy
• SMMRK Refund Policy
• The service name and description shown before an order
• Any service-specific refill, cancellation, quantity, or eligibility conditions

The service description applies to service-specific matters such as refill periods, quantity limits, estimated delivery times, and service requirements.

These Terms and the Refund Policy apply to the general use of SMMRK.

Nothing in these Terms removes any consumer right that cannot legally be excluded under applicable law.

3. User Eligibility

SMMRK does not provide services to individuals under 13 years of age.

By creating an account, you confirm that:

• You are at least 13 years old
• You have the legal capacity or required permission to use SMMRK
• The information you provide is accurate
• You will follow these Terms and applicable laws

If you are below the legal age of majority in your country, you should have a parent or legal guardian review and approve your use of SMMRK.

4. Account Registration and Security

You are responsible for keeping your SMMRK account secure.

You must:

• Use an email address and account information that you are authorized to use
• Keep your password strong and unique
• Keep your login details private
• Contact SMMRK if you suspect unauthorized access
• Take responsibility for activity performed through your account unless you promptly report unauthorized access

Account sharing is not permitted.

SMMRK does not require Facebook, Instagram, TikTok, YouTube, or other social media passwords for standard public-link orders.

Never provide your social media password or two-factor authentication code through an order, support message, or payment form.

5. Multiple Accounts

Users may create and operate more than one SMMRK account.

However, multiple accounts must not be used to:

• Avoid an account restriction or suspension
• Abuse bonuses or promotional offers
• Hide fraudulent or unauthorized payments
• Avoid service limits
• Interfere with order tracking
• Circumvent these Terms

SMMRK may review related accounts when investigating suspected fraud, payment abuse, security issues, or serious violations.

6. SMMRK Services

SMMRK provides social media marketing services listed in its service catalogue.

Services may be available for public profiles, posts, pages, videos, channels, or other publicly accessible targets.

Before placing an order, the service listing may show:

• Price
• Minimum and maximum quantity
• Estimated start time
• Estimated delivery time
• Refill period
• Cancellation availability
• Target requirements
• Other service-specific instructions

Users should carefully read the complete service name and description before placing an order.

7. Independent Third-Party Service

SMMRK is an independent social media marketing service provider.

SMMRK is not affiliated with, sponsored by, endorsed by, or officially connected with:

• Meta
• Facebook
• Instagram
• YouTube
• TikTok
• X
• LinkedIn
• Telegram
• Discord
• Spotify
• SoundCloud
• Any other social media platform

All platform names, trademarks, and logos belong to their respective owners.

Users are responsible for following the rules and policies of any platform connected to their orders. SMMRK cannot guarantee that a social media platform will approve or allow every use of an SMM service.

8. Supported Currency

SMMRK currently displays and records service prices and account balances in United States dollars (USD).

Supported Account Currency: USD

Additional currencies may be added in the future. Until then, all balances, prices, credits, and partial-order calculations are recorded in USD.

9. Minimum Deposit

The minimum deposit depends on the selected payment method.

• Bangladesh payment methods: USD 0.20
• Other payment methods, including Binance and Cryptomus: USD 1.00

Users must follow the payment instructions shown for their selected payment method.

A payment is considered successful only after it has been confirmed and credited to the user's SMMRK balance.

10. Account Balance

Your SMMRK balance can be used to purchase eligible services available on the platform.

The following rules apply:

• Account balances cannot be transferred to another SMMRK user
• Account balances do not expire
• Deposits must come from an authorized payment source
• Refunds of unused deposited funds are handled under the Refund Policy
• SMMRK may adjust a displayed balance to correct duplicate credits, reversed payments, chargebacks, technical errors, or confirmed fraudulent transactions

If a confirmed payment is not credited correctly, please contact SMMRK support.

11. Bonus and Promotional Balance

Bonus and promotional balances are generally non-refundable.

In exceptional circumstances, SMMRK may review a bonus-balance refund on a case-by-case basis.

Any such refund is subject to SMMRK's review, applicable law, and the relevant promotional terms.

Bonus balances do not automatically represent a cash entitlement.

Abuse of bonuses, discounts, or promotional programs may result in removal of the affected bonus and review of the related account.

12. Service Prices

Service prices may change before an order is placed due to service availability, provider costs, operational conditions, or other factors.

Once an order has been placed, the price applied to that order will not change.

A later price increase or decrease will not change the price of an existing order.

For partial orders, the original price at the time of ordering is used to calculate the amount charged for the quantity actually delivered.

13. User Responsibility Before Ordering

Before placing an order, users should check:

• Service ID
• Required target type
• Target URL or username
• Order quantity
• Whether the profile or content must remain public
• Refill availability
• Cancellation availability
• Country, gender, language, or audience requirements
• Custom-content requirements

Users are responsible for ensuring that all information submitted with an order is correct.

14. Incorrect URLs and Order Details

If you submit an incorrect URL, username, profile, page, post, video, or channel, you are responsible for the resulting order.

SMMRK is not required to redirect an order after delivery has started.

An order delivered or attempted on an incorrect target may not qualify for a refund, replacement, or refill, depending on the order status, service description, Refund Policy, and applicable law.

Please carefully check your target before confirming an order.

15. Private, Restricted, Changed, or Deleted Targets

Users must keep their target in the condition required by the selected service while an order is active.

Problems caused by the following may affect service delivery:

• Private or restricted profiles
• Deleted posts, videos, pages, or channels
• Changed usernames
• Changed target URLs
• Country or age restrictions
• Disabled comments
• Suspended or deactivated accounts
• Other changes that prevent delivery

These issues may cause an order to be delayed, incomplete, failed, or non-refundable according to the selected service and Refund Policy.

16. Multiple Orders for the Same Target

Users should avoid placing multiple active orders for the same service and target at the same time.

Users should also avoid using multiple SMM panels or providers simultaneously for the same target.

Multiple orders may:

• Affect quantity tracking
• Cause inaccurate starting or final counts
• Delay delivery
• Result in incomplete delivery
• Make it difficult to identify which service produced the result
• Affect refill verification

If multiple orders or providers interfere with delivery or verification, the issue may be treated as user-related. A refund or refill may not be available if SMMRK cannot reliably verify the affected quantity.

Users should wait until the first order is completed before placing another order for the same service and target.

17. Start and Delivery Times

Start times, average delivery times, and estimated completion times shown on the website are estimates only and may vary depending on the service, order volume, and platform conditions. Delays may occur and delivery times are not guaranteed.